CENTURY 21 CANADA LIMITED PARTNERSHIP WEBSITE PRIVACY POLICY The following addresses the personal information Century 21 Canada Limited Partnership (“CENTURY 21”) may collect about You during any interaction with our website (the “Website”). Your Acceptance of this Website Privacy Policy By using the Website, You signify your agreement with and acceptance of CENTURY 21’s Website Privacy Policy. If You do not accept this Website Privacy Policy, You must not access or use the Website. CENTURY 21 may, at any time, without notice or liability, revise this Website Privacy Policy by updating this posting. You should periodically revisit this posting to review any revisions to this Website Privacy Policy. If any revision is not acceptable to You, You must cease accessing and using the Website. If You continue to access or use the Website after any revisions are posted You will be deemed to have accepted those revisions. Types of Personal Information We receive two types of personal information from Customers who visit the Website: (1) personal information that Customers provide through registration or other communication on the Website; and (2) personal information CENTURY 21 gathers through aggregated tracking procedures, such as tallying the number of page views throughout the Website over a given period of time. The second type of personal information enables us to tailor the Website content to better meet the needs of our Customers. However, we assure You that CENTURY 21 will not disclose your personal information to third parties except as permitted by applicable law. CENTURY 21 and its Franchisees As a franchisor, CENTURY 21 does not provide real estate broker services. Real estate broker services are provided exclusively by CENTURY 21 franchisees (“Franchisees”). Each Franchisee is an independently owned and operated real estate broker business. Customers applying for services through the Website apply through a Franchisee, not through CENTURY 21. While CENTURY 21 has undertaken extensive measures to control and ensure the privacy and security of personal information obtained through the Website, it does not own or control the operations of its Franchisees. Customers and prospective customers who have concerns about the treatment of their personal information by a Franchisee with which they are dealing are urged to contact that Franchisee directly. How Does CENTURY 21 Collect Personal Information? (a) Registration: CENTURY 21 does not collect your personal information through the Website except when such personal information is provided to us on a voluntary basis. For example, CENTURY 21 will collect a user’s name, address, phone number and/or e- 2 19506.79765.MEP.9136469.3 mail address and any additional details that a user chooses to provide if he or she completes the portion of the Website that requests that CENTURY 21 or one of the Franchisees contacts the user or the user registers for an account or subscription on the Website. If you choose not to provide your personal information, please note that certain services associated with the Website may not be available to You as they cannot be supplied without your personal information. The personal information gathered through the Website is governed by the foregoing Privacy Policy. (b) Usage tracking: (i) Use of IP Addresses: An IP address is a number that is automatically assigned to your computer whenever You are surfing the Internet. Web servers automatically identify your computer by its IP address. CENTURY 21 and/or its affiliates collect IP addresses for the purposes of system administration, to report aggregated information to our advertisers, and to audit the use of the Website. When Customers request pages from the Website, our servers log the requesting Customers’ IP addresses. Except where You participate in any online transaction CENTURY 21 may offer from time to time, we normally will not link IP addresses to anything personally identifiable, which means that Customers’ sessions will be logged, but Customer identity remains anonymous to us. We can and will use IP addresses to identify a Customer when we feel it is necessary to enforce compliance with our rules or terms of service or to protect our service, the Website, or any person, or where it is otherwise permitted by law. (ii) Use Of Cookies: Cookies are bits of information that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies make Web surfing easier for You by saving your preferences while You visit the Website. We never save passwords or credit card information in cookies. The use of cookies is an industry standard, and, as such, You’ll encounter them at most major websites. By showing how and when Customers use the Website, cookies help us see which areas are popular and which are not. Many improvements and updates to the Website are based on data collected using cookies, such as the total number of visitors and pages viewed in a given period of time. This kind of information is most easily tracked using cookies. CENTURY 21 and/or its affiliates and Franchisees have two primary uses for its cookies. First, we use them to specify preferences. For example, Customers can specify keywords across several categories or markets so You do not have to tell us over and over again about the kinds of homes You are interested in obtaining information about. Secondly, we use cookies to track Customer trends and patterns. This helps us to better understand our Customers’ needs and to improve areas of CENTURY 21 and/or its affiliates’ services that our Customers may find valuable. Sometimes, information from cookies is attached to 3 19506.79765.MEP.9136469.3 messages sent to our Customer Service department. While all of these situations depend on the use of a cookie, You always have the option of disabling the receipt of cookies on your computer by adjusting the cookies setting in your Web browser preferences. Most browsers are initially set up to accept cookies. You can reset your Web browser to either refuse all cookies or indicate when a cookie is being sent, with a concurrent option to accept or receive the cookie. However, note that some of the services offered on the Website will not function properly or may be considerably slower if You refuse to receive cookies. For example, without cookies, You will not be able to set personalized preferences. You might also encounter difficulties participating in online transactions offered on the Website from time to time. Occasionally, You may receive cookies from our advertisers. CENTURY 21 and/or its affiliates do not control these cookies. The use of advertising cookies sent by third-party servers is standard in the Internet industry. (iii) Other: CENTURY 21 automatically collects anonymous statistical information regarding usage of the Website. For instance, the Website will recognize the type of browser you are using (Netscape, Internet Explorer, Safari, etc.), the address of the Internet Service Provider You are using, the site that linked You to the Website, the pages You visit at the Website and similar information. None of this information identifies You personally. With Whom Does CENTURY 21 Share Your Personal Information? As a general rule, CENTURY 21 will not disclose any of your personal information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under other specified circumstances, including those described below: (a) Business Partners & Sponsors: CENTURY 21 may disclose some or all your personal information to business partners or sponsors, but this use will be specifically described to You prior to either the collection or transfer of the personal information. Many promotions offer opportunities to request additional information from sponsors. By requesting more information, You give CENTURY 21 permission to transfer your personal information to the sponsor so they can fulfill your request. In many instances, only your e-mail address will be shared with the sponsor. If we intend on sharing more personal information with the sponsor than your e-mail, You will be notified prior to the transfer. (b) Third Party Data and Data in the Aggregate: From time to time, on the Website You may be offered the opportunity to receive material or special offers from third parties. If You opt to receive information from these third parties, CENTURY 21 will (with your permission) share your name and e-mail address with such third parties. Under confidentiality agreements, CENTURY 21 may match Customer information with third party data. Also, CENTURY 21 may disclose aggregated Customer statistics (i.e., where we disclose a characteristic of our Customers as a group and not as individuals) in order 4 19506.79765.MEP.9136469.3 to describe our services to prospective partners, advertisers, and other third parties, and for other lawful purposes. (c) Service Providers: Information CENTURY 21 receives through the Website is provided to services providers retained by CENTURY 21 including Filogix Inc. and WheretoLive.com, Inc., in order to organize and distribute appropriate personal information to enable CENTURY 21 and its Franchisees to communicate with its Customers and to provide information about marketing initiatives that may be of interest to its Customers. (d) Other: CENTURY 21 may disclose account information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating CENTURY 21’s Terms of Use or may be causing (either intentionally or unintentionally) injury to or interference with CENTURY 21’s rights or property, other CENTURY 21 Customers, or anyone else that could be harmed by such activities. CENTURY 21 may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services. Note that to the extent that CENTURY 21 retains a U.S. located service provider (including, for example, WhereToLive.com, Inc.), the personal information in that service provider’s control or possession is subject to the laws of the jurisdiction in which it operates. How Can You Control the Use of Your Personal Information? In case You change your mind or some personal information changes (such as your zip code or e-mail address), we will endeavour to provide a way to correct, update or remove the personal information You give us. Additionally, to keep You in control of the communications directed to You, we offer Customers the opportunity to “opt out” of having personal information shared with parties outside of CENTURY 21 and/or its affiliated companies. If You wish, for any reason, to update your personal information or if You object to any use of your personal information described in this Website Privacy Policy, You may contact CENTURY 21’s Privacy Officer: CENTURY 21 Privacy Officer 700-1199 West Pender Street Vancouver, BC Canada V6E 2R1 Phone: (604) 606-2100 Fax: (604) 606-2125 Email: privacy@century21.ca